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Soccer Master Online Store Policies

Find more information on our Frequently Asked Questions page.


Easy Returns Guarantee

PLEASE READ!
COMPLETE THE RETURNS & EXCHANGES FORM AND INCLUDE IT IN YOUR SHIPMENT!

  • All item(s) returned for a refund must be in new and sellable condition. This includes the original tags for apparel items.
    TRY ALL ITEMS ON INDOORS. DO NOT PLAY IN THEM. THEY MUST BE IN NEW AND SELLABLE CONDITION.
  • Returns made over 120 days after the original purchase receive a credit to their SoccerMaster.com account.
    Returns made within 120 days receive a full refund not including shipping and taxes.
    For all refunds/credits you must have proof of purchase.
  • Proof of purchase required for all returns. If you don't have proof of purchase we will not be able to offer a refund or credit. Proof of purchase is your email confirmation, the packing slip received with the shipment, or your order number.
  • All items returned must be shipped in a shipping box. Shoes or other items shipped in the product box with a shipping label stuck to it will not be accepted or returned. Because we want all customers to have a great experience, we won't sell returned items as "new items" if they aren't in new condition - including the box and original manufacturer tags.
    Please return shoes in their original shoe box placed INSIDE a shipping box.
  • DEFECTIVE ITEMS: You have up to 180 days or 6 months from your purchase (your choice) to exchange the item. Please do not send your item back to the manufacturer. Defective items receive credit on future purchases. SoccerMaster.com will pay for shipping back to you once the defective item is received and approved. Natural wear and tear on an item is not considered a defect.

    Credit to your account is based on the amount of time the item was used before the defect occurred:

    0-59 days: 100% credit
    60-89 days: 50% credit
    90-119 days: 40% credit
    120-149 days: 30% credit
    150-180 days: 20% credit
    Over 180 days: No credit is provided

    Orders over 180 days must contact the manufacturer directly regarding defects. SoccerMaster.com is not responsible for the manufacturer's decision to accept or reject your request to replace a defective item.

  • International Returns & Exchanges - Any item returned from international addresses for exchange will be returned to the customer at the customer's expense by US Postal Service Parcel Post and may require 2-3 weeks for delivery. If the customer prefers an expedited return shipping service it would be at their own cost.
  • Team Order Returns & Exchanges - For returns and exchanges on any team order there is a 15% restocking fee on all refunds. Shipping back to SoccerMaster.com is paid for by the customer.
  • If you ordered a Clearance Item, we don't refund these. Sales are final on clearance items unless there is a defect.
  • You are not able to return or exchange items in the Soccer Master stores. All online purchases that require a return or exchange must be coordinated with the online store.

Returns & Exchanges Shipping Address
Soccer Master
ATTN: Returns & Exchanges
1808 Business Loop 70 West
Columbia, MO 65202

Return Service Shipping Label Fee
Use of the Return Service label for SoccerMaster.com is an $8.00 fee to your customer account.


Clearance Items

Any item marked as CLEARANCE is not considered for any refund or exchange unless the item is found to be defective within 30 days of purchase. If a CLEARANCE item is defective an exchange for a similar item is allowed.


Safe Shopping Guarantee

Is it safe to use my credit card?

Yes, it is safe. SoccerMaster.com processes credit card transactions through a secure socket layer (SSL) provided by Thawte. In plain English, this means that your personal and credit card information is encrypted so that it cannot be intercepted and read as it travels through Internet space.


Privacy Policy

How do I know my privacy is protected and you won't sell my personal information?

SoccerMaster.com guarantees to protect and respect your privacy. 


Making a Purchase

Can I make a purchase if I live outside the United States?

SoccerMaster.com delivers orders within the United States and various international destinations. Available destinations are listed in the checkout process.

What types of payment are accepted?

We accept credit card payment through Visa, MasterCard, Discover, American Express and PayPal. Our staff is available to assist you with your order. Call 877-639-7605 for customer support. English is the only language available through our customer service.

What happens to my order when submitted?

When your order is completed online, you will receive a confirmation of order via email. We will process the order within 24 hours and notify you of shipment, etc. All ordinary communication regarding your order will be sent via email. Please be sure to provide us with a valid email address when creating or editing your account. It is vital for you to stay informed.


Order Status

What is the status of my order?

Upon completing your online order we will confirm the order by email and update your account within 24 hours. You may login to your account at the "My Account" link in the top right corner of SoccerMaster.com to check the status of your order. You will also receive an email anytime the status of your order is revised.

Login here to check order status: Check Order Status


Shipping & Delivery

$3.99 ECONOMY SHIPPING FOR ORDERS OVER $100 (DOMESTIC ADDRESSES ONLY).
($7.99 for orders less than $100.00)

UPS SurePost shipping service is $3.99 at SoccerMaster.com for all qualifying items* added to orders of $100 or more. You may expedite shipment of your package(s) during the checkout process by choosing one of the expedited options (additional fees will apply).

*$3.99 Economy Shipping does not include USPS Priority Mail, USPS International service, UPS Freight, oversized items and shipments outside the United States. Team Orders, Large goals, PUGG goals, field equipment, SoccerWaves and other oversized items do not qualify for $3.99 shipping.

For more detail please contact SoccerMaster.com at websales@SoccerMaster.com. You will also see shipping costs described in detail during your checkout process.

Delivery Schedule

We ship your order as quickly as possible. All items that are in stock at SoccerMaster.com will be shipped within 1-3 business days through UPS or USPS. You have the option in the Checkout to expedite the shipping method for an additional fee. Shipments may be delayed due to holidays, weather delays while in transit or other unforeseen occurrences. For time sensitive deliveries please call SoccerMaster.com to confirm estimated shipping time.

Delivery Date Examples:

Day of your Order – Tuesday
Shipment Date – Wednesday
Arrival Date for UPS Next Day Air* - Thursday
Arrival Date for UPS 2nd Day Air – Friday
Arrival Date for UPS 3-Day Select – Monday
Arrival Date for UPS Ground/USPS Priority Mail – within one week of Wednesday

UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY.
USPS DOES NOT DELIVER ON SUNDAY.
CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY (Call SoccerMaster.com for details.)

*UPS Next Day Air service is not always available. SoccerMaster.com makes every effort to ship UPS Next Day Air Service out the same day ordered as long as that order is submitted by 3pm CST Monday-Friday (not on UPS holidays).

Can I expedite the shipping of my order?

You may expedite shipment of your package(s) during the checkout process by choosing one of the following shipping options (additional fees will apply):

In Continental U.S. (48 States):

  • UPS Ground and USPS Priority Mail (delivery usually within 3-7 business days): USPS Priority Service rates determined by weight and calculated during checkout.
  • UPS 3 Day Select: additional fees apply, calculated during checkout
  • UPS 2 Day Air: additional fees apply, calculated during checkout
  • UPS Next Day Air: additional fees apply, calculated during checkout

Exceptions:

  • Orders placed after 3 p.m. on Friday and before 8 a.m. CST on Monday will not ship prior to Monday.
  • Items shipped direct from the manufacturer may be expedited. SoccerMaster.com will contact you within one business day if there are any exceptions.

What shipping options are available?

UPS SurePost service shipping within the Continental U.S. is $3.99 at SoccerMaster.com for all orders $100 or more. UPS Ground is $7.99 for orders less than $100. UPS Freight and USPS Priority Mail shipments are not included from the $3.99 Shipping service.

Other shipping options are as follows:

In Continental U.S. (48 States):

  • UPS Ground (delivery usually within 3-7 business days)
  • USPS Priority Mail: additional fees apply, calculated during checkout
  • UPS 3 Day Select: additional fees apply, calculated during checkout
  • UPS 2 Day Air: additional fees apply, calculated during checkout
  • UPS Next Day Air: additional fees apply, calculated during checkout
  • UPS Freight: only for full size soccer goals, benches, large field equipment and the SoccerWave

Outside the Continental U.S.:
For all shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, and APO/FPO addresses, the following applies:

  • USPS Priority Mail is the only method available; fees calculated during checkout

What do you charge for shipping an order?

Standard shipping applies to shipments within the Continental U.S. For expedited shipping options, or for UPS Freight service, shipping charges are calculated during checkout and are based on the size and weight of the product.

Do you ship internationally?

SoccerMaster.com is also able to ship to Canada and United States territories. A list of available countries is presented during the checkout process.

Do you ship to PO boxes?

Yes.

What are the shipping charges for returning an order?

Please ship your item back to SoccerMaster.com at your expense. A label is provided for UPS Ground service (where available) for an $8.00 fee. This fee will be charged to your account if it is used. The UPS Return Service label is for your convenience and will help SoccerMaster.com process your exchange or refund. Please include the form found at http://www.SoccerMaster.com/shipitback.php with any return shipment.Once your request for exchange has been received and processed it will ship back to you by ground service at no cost to you.

Why have some items in my order shipped, but not others?

SoccerMaster.com believes in offering you the widest selection of products available on our site. On occasion, an item on the site is only available through our vendor's warehouse. If such an item is in your order, we coordinate with the vendor to have the item(s) sent directly to you. This process reduces the time to delivery to you. When this occurs, you may receive multiple packages. Because shipping varies with each vendor, delivery times vary but are usually within 5-10 business days. There is never a need for you to contact the manufacturer; neither for shipment, returns, or exchanges.


Pricing & Availability

SoccerMaster.com works really hard to make sure that everything on the site is in stock, ready to ship, and priced appropriately. SoccerMaster.com does not warrant that the site will be error-free. Should a site error ever arise, we will fix it ASAP. Pricing and availability of products on the site and in our retail store are subject to change without notice and are at the discretion of SoccerMaster.com.


Taxes

For orders made from within the United States, sales tax will be applied to all orders shipped to a Missouri address.
CANADA SHIPMENTS: EFFECTIVE OCTOBER 17, 2011 shipments to Canada will show Sales Tax which also includes the Duties and Brokerage fees related to shipments to Canada.


Team Orders

Get a quote for your team or club's uniforms. SoccerMaster.com offers competitive pricing and a wide variety of styles to choose from. Please call our Team Division at Soccer Master: 1-800-926-9287

For returns and exchanges on any team order there is a 15% restocking fee. Shipping back to SoccerMaster.com is paid for by the customer.


Security

Is it safe to use my credit card?

Yes, it is safe. SoccerMaster.com processes credit card transactions through a secure socket layer (SSL) provided by Thawte.


International Orders

Can all items be shipped internationally?

SoccerMaster.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.
Call GlobalShopex Local Numbers for International Customer Support:
Australia (Sydney) • Tel: (612) 9037 0252
United Kingdom • Tel: (020) 3371 9380
Japan (Tokyo) • Tel: (3) 4520 9639
Spain (Madrid) • Tel: (91) 829 5114
South Africa • Tel: (27 10) 500-2487
Canada (Toronto) • Tel: (416) 840 5719
France (Paris) • Tel: (01) 7666 0593
Mexico (DF) • Tel: (55) 8525 3179
Brazil (Sao Paulo) • Tel: (11) 3957 0408
Peru (Lima) • Tel: (1) 718 0788
Colombia (Bogota) • Tel: (1) 508 2859
Chile (Santiago) • Tel: (2) 368 0900

How long does it take to ship the item? How long will it take to get to me once it's shipped?

All items listed as "In Stock" are either in stock at the SoccerMaster.com warehouse or available to ship Direct from the Manufacturer. There are no Backorder items at SoccerMaster.com. However, we are unable to ship internationally with Direct from Manufacturer items. These product will ship to SoccerMaster.com first and then to the international customer. This may delay your shipment by 3-7 business days. No additional fees are changed for this type of handling. All "In Stock" items available in the SoccerMaster.com warehouse will ship within 1-3 business days. SoccerMaster.com works very hard to ship all items within 1 business day.

Delivery Date Examples:

Day of your Order – Tuesday
Shipment Date – Wednesday
Arrival Date for UPS Next Day Air* - Thursday
Arrival Date for UPS 2nd Day Air – Friday
Arrival Date for UPS 3-Day Select – Monday
Arrival Date for UPS Ground/USPS Priority Mail – within one week of Wednesday

UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY.
USPS DOES NOT DELIVER ON SUNDAY.
CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY (Call SoccerMaster.com for details.)

*UPS Next Day Air service is not always available. SoccerMaster.com makes every effort to ship UPS Next Day Air Service out the same day ordered as long as that order is submitted by 3pm CST Monday-Friday (not on UPS holidays).

UPS Standard to Canada:

  • UPS Tracking Provided.
  • Delivery time is based on actual Canadian location. Typical delivery is 3-5 business days.
  • Available for Canadian customers only.

How should I contact SoccerMaster.com?

We recommend that your reply to your web order confirmation email with any questions. SoccerMaster.com customer service is only available in English. We apologize for any inconvenience.

SoccerMaster.com Servicio de Atención al Clienteestá disponible sólo en Inglés. Por favor, websales@soccermaster.com correo electrónico con cualquier pregunta.

SoccerMaster.com Service ŕ la clientčle est disponible en anglais seulement. S'il vous plaît websales@soccermaster.com e-mail avec toutes les questions.

SoccerMaster.com Customer Service ist nur in Englisch verfügbar. Bitte websales@soccermaster.com E-Mail mit Fragen.

SoccerMaster.com Atendimento ao Cliente está disponível apenas em Inglęs. websales@soccermaster.com envie um e-mail com qualquer pergunta.

SoccerMaster.com Customer Service č disponibile solo in inglese. Si prega di websales@soccermaster.com e-mail con tutte le domande.

SoccerMaster.com kundtjänst finns bara pĺ engelska. Skicka ett mail websales@soccermaster.com med eventuella frĺgor.

SoccerMaster.com Obsługi Klienta jest dostępne tylko w języku angielskim. Prosimy o e-mail websales@soccermaster.com z wszelkimi pytaniami.

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